Hideaway Privacy Policy

hideawaylive.co.uk, part of Vyne House Securities LLP, trading as Hideaway, is committed to protecting the privacy of its users. The following synopsises our privacy and data protection policy, which complies with the GDPR regulations that apply from 25/5/2018:

  1. We will not sell your details to any other organisation.
  2. We will not provide your details to other organisations unless required to in order to deliver services, or as demanded by legal order by a duly consitituted court of law, or other statutory bodies having demonstrated proper due process and legal subpoenae.
  3. Third party partners of hideawaylive.co.uk and other websites you may access via hideawaylive.co.uk have different privacy policies and are not subject to this privacy policy. We highly recommend that you read the privacy statement of each such website to find out how they protect your personal information.

Collection and Use of User Details

When you register at hideawaylive.co.uk, or purchase products from us, we collect personal details about you. This personal information may include your name, address, phone number, e-mail address, etc, and is collected via hideawaylive.co.uk’s registration form, or various e-commerce forms. When you visit the site, we also collect web site usage information and information about your computer and internet connection, including your computer's IP address, the type and version of browser and operating system you use, your internet domain and, if you arrived at hideawaylive.co.uk via a link from another website, the URL of the linking page.

We use this information to:

  • Fulfil orders where necessary
  • Improve our content, or user journeys, based on the aggregated behaivour characteristics or preferences of all site users, yours included, but not in a personal manner.
  • Notify you of relevant new products and features on hideawaylive.co.uk
  • Notify you of promotions from hideawaylive.co.uk
  • Identify those who we believe may be trying to break into the website, interfere with the operation of the website, or deny service of the website to other users.
  • Ensure, as far as is practical, that our site is accessible and compatible with the browsers and operating systems used by most of our visitors.

We also use the information for in-house research to:

  • Improve our understanding of customer needs in developing hideawaylive.co.uk
  • Aid strategic development of the Hideaway brand, as well as the website and the club.
  • Manage our relationship with upstream suppliers

The results of all such research and analysis is presented as anonymous or aggregated information and will not reveal any personal facts about individuals.

Collection of financial details

We take your privacy very seriously, especially when it involves the provision of financial details to pay for products or services. For this reason, we do not store your financial details on our website. When you click to "Review your order" at checkout, our system presents an encrypted form from our payment processor (Sagepay) that passes the credit/debit card data directly to the payment processor, who may store the information on their systems but this data is not stored by us on our server. Furthermore, the pages upon which you may enter such information are securely encrypted by us via strong Secure Socket Layer encryption (SSL) as the data is passed on to our payment processor where they use and maintain their own systems of very strong encryption to protect your data.

User Choices

The registration forms, in the various types, provide you with a series of choices regarding promotional activity and other communication with you. If you want to be kept informed of Hideaway performances, products and offers, as well as technical or functional developments related to our website and on-line services, then you should tick the relevant box to opt-in to our newsletters. We will then send you our e-mail newsletter; should you not wish to receive it there is a link included at the bottom of each newsletter that may be used to unsubscribe.


A cookie is a small file which is placed on the user's hard drive during an hideawaylive.co.uk visit. This is not unusual as most websites do this. This file allows the user to move quickly and easily around our site. It is used to identify returning users who wish to cache their login for the site on their browser and to identify logged in users (logged in users will have the cookie linked to their user login as a way of identifying them). This means that if you are a registered user, some forms will be filled in fully, or partially, each time you visit for your convenience. We also use a cookie to track a user's sessions. This allows you to go from page to page when logged in without having to re-login on every page you visit. We also use this information to find out what site features are most popular so that we can develop hideawaylive.co.uk in the light of our analysis of people’s usage. We also use cookies and the information we collect to show you relevant content. You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete these cookies, any settings such as any stored form information will have to be reset when you log in again. Unlike many sites, you will be able to use hideawaylive.co.uk even if you set your browser not to accept any cookies. However, certain features and content may not be available to you until log-in every time you visit. Logging into the site necessitates use of cookies and constitutes acceptance of cookies on the site.

Further information on the use of cookies can be found at: The Cookie Central Informational Site.

Transfer of Personal Data Overseas

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing hideawaylive.co.uk and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Changes to this statement

Due to changes in legislation and best practice, or enhancements to functionality and content on hideawaylive.co.uk, we may make changes to our privacy policy and will reflect those changes in this statement, so you should check here from time to time.