Frequently Asked Questions
Please check listings of individual gigs but generally the opening times are as follows:
Thurs – Sat: Doors open at 7pm
Sunday Lunch: Doors open at 12pm
The club stays open up to an hour after the show has finished. It depends on how busy we are and if there is still demand at the bar!
Tables are allocated on a first come first served basis. So, the sooner you arrive after our doors open (7pm in the evening and 2pm for a Sunday lunch gig) the better choice of tables you will have.
Firstly, please check your spam folder! Secondly, check if you completed the transaction. If you have, check you have entered your email address correctly. If you are unsure, please contact the office to check that your booking was successful.
We do not send out physical tickets, your confirmation email is proof of purchase. The name you booked with will be on our door list for the gig.
To find out about any special offers and deals please sign up to our mailing list by clicking here. We sometimes advertise special deals, and also run competitions, on Twitter and Facebook, so please make sure you are following our accounts.
Buying a standard ticket means that, as long as you arrive before the show starts, you will have a seat. Once the show has begun, however, we reserve the right to fill any empty seats with people who have bought tickets on the door.
Yes, please book your tickets online and write in the comments box that you would like to be joined to another order. Please provide the name of the previous person who booked.
Yes, we are able to accommodate large party bookings in the club.
You and your party will need to purchase tickets online prior to the show. Either you can make one group booking yourself or individual guests can book their own tickets. If you are making one large booking please provide us with a list of your guests’ names. If you choose to buy tickets individually please write in the comments box at the time of booking the name of the group. For example “Molly’s Birthday” or “Pickwick’s Office Party”. This enables us to group you all together.
Large parties will be split over several smaller tables as our largest tables seat six people and we do not allow them to be pushed together. This is to ensure that our staff can move easily around the venue. Please be aware that on our busiest nights we have to sit parties on tables of four or five.
The room is prepared with appropriate seating arrangements for all large groups that we are expecting but we can only guarantee to keep adjacent tables for very large groups held until 8pm. Please ensure all members of your party are aware of this and arrive before then. If any members of your party do not wish to dine you may be seated in an area where we do not offer a waiter service, but everyone who wishes to eat is of course able to do so and can order food at the bar from the same menu.
We do not permit Birthday cakes to be brought into the venue but we do have a great choice of desserts which can be dressed with a candle if you wish (please provide candles if you prefer this option).
Hideaway is primarily a live music venue and therefore we do expect all of our guests to remain quiet during the performance. If any of your party do wish to talk during the show we ask that you do so in the bar and not at your table.
We consider any groups over 6 to be a large party.
Yes, please book the extra tickets you require online and write in the comments box that this is to join a previous order.
Yes, please email over a list of the names of people who have booked and we will group your bookings together.
No. The ticket price covers entry and live show entertainment only. Food and drink are extra, unless you have purchased our New Years Eve ticket which includes a four-course meal.
Hideaway has excellent access for those with mobility issues as everything is step-free at ground floor level, with disabled toilets.
There is a disabled parking space on Stanthorpe Road which is near the club. There is also a drop off point by the entrance to the club where people who have difficulty walking can be dropped before the car being parked.
No. The car park next to Hideaway does not belong to the Jazz Club. It belongs to Hideaway Workspace which is a 24 hour access premises. However, the residential streets around Hideaway do not have any parking restrictions or permit requirements, so, it is fairly easy to find a parking space nearby.
We have a playlist of fantastic music playing before, during the interval and after the gig.
Friday & Saturday: 9pm
Sunday Lunch: 2pm
Please check the information for the gig you are attending as these times are occasionally subject to change.
Our gigs are generally two sets with one interval and normally finish around these times:
Friday & Saturday: 11.30pm
Yes you can depending on availability. Please contact our office by phone or email to discuss this.
We are frequently asked by customers to exchange or refund tickets. As with any ticketed live event, tickets are traditionally non-refundable once purchased, and this is a standard policy across the industry. However, as a gesture of goodwill to our customers, given 48 hour’s notice before the booked event, we are happy to allow you to re-use the value of your ticket(s) in an exchange or hold it in a credit fund.
You are more than welcome to bring a few pieces to decorate your tables. However, we ask that you do not bring balloons or anything else that could obstruct the view of other customers.
Due to the nature of the venue it is not appropriate to bring your own birthday/celebration cakes. We are a very popular venue for birthdays and we get asked about bringing birthday cakes a dozen times a week. If we let one cake in, we have to let them all in. And as we are a busy venue, there are times we would simply be overrun with cake!
We in no way want to dampen the party spirit though. You are more than welcome to bring some candles with you and we would be happy to dress a dessert ordered from our menu for the person celebrating.
Generally the bar closes up to an hour after the gig finishes depending on demand.
We are happy to keep taking food orders into the second set of the performance.
The kitchen starts taking orders from when doors open.
No. If you do not want to eat you can be accommodated in one of the bar service areas. This is still in the main room and with excellent views of the stage. But, don’t worry if you change your mind about eating, you can still order food from our a la carte menu at the bar.
No, we have an a la carte menu here at Hideaway.
Under 16s get free entry for our Sunday Lunch gigs when accompanied by a paying adult. Please use the comments box when booking to indicate the number of under 16s in your party.
No, food and drink are ordered and paid for on the night.
Hideaway is a seated venue, so does not have a large dance floor. However, people do tend to get up and dance by their tables or to the sides/back of the main room.
Hideaway is laid out in a cabaret style (tables and chairs). With table service available in most parts of the venue, please ask when you are seated.
It is much easier to pay with a card online but if you wish to pay for a ticket in cash please go to our Hideaway Box Office located on Streatham High Road.
We are not strict about dress code but we would recommend smart/casual.
Yes, as long as they are supervised by an adult, old enough and well behaved enough to enjoy a two hour live show without disturbing other customers. A full price ticket must be bought per child apart from Sunday Lunch gigs where under 16’s get free entry when accompanied by a paying adult. We strongly discourage bringing babies or toddlers in to the club as the music is very loud and not recommended for tiny ear drums.